Graduate Certificate in Strategic Service Reaffirmation
-- ViewingNowThe Graduate Certificate in Strategic Service Reaffirmation is a vital course designed to equip learners with the essential skills needed to thrive in the service industry. This program focuses on strategic service reaffirmation, which is crucial in maintaining customer loyalty and ensuring long-term business success.
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โข Strategic Service Management: An overview of service strategy and management, including service design, transition, delivery, and improvement.
โข Customer Experience Management: Understanding and improving the customer experience through journey mapping, voice of the customer programs, and customer feedback analysis.
โข Service Metrics and Analytics: Identifying and measuring key performance indicators (KPIs) for service delivery, using data analytics to drive service improvement and optimization.
โข Service Innovation and Design Thinking: Applying design thinking principles to service innovation, including idea generation, prototyping, and testing.
โข Service Operations Management: Managing service operations to ensure efficiency, effectiveness, and quality, including capacity planning, demand management, and process improvement.
โข Service Leadership and Culture: Developing leadership skills and creating a service-oriented culture to drive service excellence and customer satisfaction.
โข Service Quality and Improvement: Implementing quality management principles to improve service delivery, including continuous improvement, root cause analysis, and process reengineering.
โข Service Strategy and Business Planning: Aligning service strategy with business objectives, developing service business plans, and measuring service performance.
โข Service Technology and Digital Transformation: Leveraging technology to enable service innovation, improve service delivery, and drive digital transformation.
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