Undergraduate Certificate in Retail Category Personnel Training
-- ViewingNowThe Undergraduate Certificate in Retail Category Personnel Training is a comprehensive course designed to equip learners with essential skills for success in the retail industry. This program emphasizes the importance of category training, a critical aspect of retail management that focuses on developing and maintaining product expertise.
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โข Introduction to Retail Personnel Training: Understanding the retail industry, job roles, and the importance of effective training for retail personnel.
โข Customer Service Skills: Techniques for providing excellent customer service, including communication, problem-solving, and conflict resolution.
โข Retail Sales Techniques: Strategies for maximizing sales, such as product knowledge, suggestive selling, and closing techniques.
โข Visual Merchandising: Principles of effective visual merchandising, including window displays, product placement, and store layout.
โข Inventory Management: Techniques for managing retail inventory, including receiving, stocking, and ordering.
โข Loss Prevention: Strategies for preventing theft and shrinkage, including identifying suspicious behavior, using technology, and implementing policies.
โข Health and Safety regulations: Understanding health and safety regulations in retail, including emergency procedures, hazard communication, and bloodborne pathogens.
โข Diversity and Inclusion in Retail: Practices for creating an inclusive retail environment, including cultural awareness, accessibility, and discrimination prevention.
โข Professional Development: Techniques for career advancement in retail, including goal-setting, networking, and continuing education.
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