Postgraduate Certificate in Intercultural Service Design
-- ViewingNowThe Postgraduate Certificate in Intercultural Service Design is a cutting-edge course that addresses the growing industry demand for professionals who can design services with a global perspective. This course emphasizes the importance of cultural awareness, inclusivity, and collaboration in creating effective, user-centered services.
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โข Intercultural Communication: Understanding cultural nuances, cultural intelligence, effective cross-cultural communication, and cultural diversity management.
โข Service Design Thinking: Principles and methodologies of service design, design thinking process, user-centered design, and co-creation.
โข Intercultural Research Methods: Qualitative and quantitative research methods, data analysis, and intercultural data interpretation.
โข Social Innovation and Change: Concepts and practices of social innovation, change management, and sustainability.
โข Global Project Management: Project management principles, intercultural project management, and virtual team management.
โข Intercultural Service Prototyping: Designing, testing, and iterating intercultural services, prototyping techniques, and usability testing.
โข Intercultural Stakeholder Engagement: Strategies for engaging with stakeholders, cross-cultural negotiation, and conflict resolution.
โข Cross-cultural Leadership: Leadership theories, cross-cultural leadership, and organizational culture.
โข Ethics in Intercultural Service Design: Ethical considerations, cultural sensitivity, and responsible design.
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