Professional Certificate in Essential Interpersonal Skills
-- ViewingNowThe Professional Certificate in Essential Interpersonal Skills is a course designed to empower learners with crucial communication and relationship-building abilities. In today's interconnected world, these skills are not only important but also highly sought after by employers across industries.
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GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Effective Communication: Understanding the importance of clear and concise communication in professional settings. Learn to adapt communication styles to various audiences, use active listening, and employ non-verbal cues effectively.
โข Conflict Resolution: Develop skills to identify, address, and resolve conflicts in a constructive manner. Understand the stages of conflict and learn techniques to de-escalate tense situations.
โข Building Rapport: Discover the keys to building strong relationships with colleagues and clients. Learn to establish trust, demonstrate empathy, and show genuine interest in others.
โข Professional Etiquette: Understand the nuances of professional behavior, including email etiquette, dress codes, and meeting protocols. Learn to navigate workplace norms and expectations.
โข Giving and Receiving Feedback: Develop the ability to provide constructive feedback to colleagues and handle feedback graciously. Understand the importance of ongoing feedback for personal and professional growth.
โข Emotional Intelligence: Learn to recognize and manage emotions in the workplace. Understand the impact of emotional intelligence on interpersonal relationships and professional success.
โข Negotiation and Influence: Discover strategies to negotiate effectively and influence others in a professional setting. Learn to persuade without manipulation and build consensus among teams.
โข Cultural Competence: Develop an understanding of cultural differences and their impact on interpersonal relationships. Learn to work effectively with diverse teams and demonstrate cultural sensitivity.
โข Presentation Skills: Develop the ability to deliver clear and engaging presentations to various audiences. Learn to structure presentations for maximum impact and manage nervousness.
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