Undergraduate Certificate in Contact Centre Strategy Implementation
-- ViewingNowThe Undergraduate Certificate in Contact Centre Strategy Implementation is a crucial course designed to meet the growing industry demand for experts who can effectively manage and optimize contact centers. This certificate program equips learners with essential skills necessary for career advancement in this field, including strategic planning, technology management, and customer experience strategy.
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โข Contact Centre Management
โข Call Centre Metrics and Key Performance Indicators (KPIs)
โข Customer Relationship Management (CRM) and Contact Centres
โข Workforce Management in Contact Centres
โข Contact Centre Technology and Infrastructure
โข Quality Assurance and Training in Contact Centres
โข Contact Centre Security and Compliance
โข Disaster Recovery and Business Continuity Planning for Contact Centres
โข Implementing Contact Centre Strategy
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