Undergraduate Certificate in Call Center Software
-- ViewingNowThe Undergraduate Certificate in Call Center Software is a comprehensive course designed to equip learners with essential skills for success in the thriving call center industry. This program emphasizes the importance of cutting-edge call center software, teaching students how to leverage these tools to improve customer service, increase efficiency, and drive business growth.
4,150+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Introduction to Call Center Software
โข Types of Call Center Software: Inbound, Outbound, and Blended
โข Call Center Software Features: IVR, ACD, CTI, and Predictive Dialers
โข Call Center Software Integrations: CRM, WFM, and QM
โข Call Center Software Security and Compliance
โข Call Center Software Vendor Selection and Implementation
โข Call Center Software Best Practices
โข Call Center Software Metrics and Analytics
โข Troubleshooting Call Center Software Issues
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