Professional Certificate in Call Center Supervision Techniques
-- ViewingNowThe Professional Certificate in Call Center Supervision Techniques is a comprehensive course designed to empower current and aspiring call center supervisors with the necessary skills to excel in their roles. This program focuses on effective communication, team leadership, performance management, and quality assurance, ensuring learners are well-equipped to handle the unique challenges of call center environments.
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GBP £ 140
GBP £ 202
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โข Call Center Supervision Fundamentals
โข Effective Communication in Call Center Supervision
โข Performance Management and Evaluation
โข Quality Assurance and Improvement in Call Centers
โข Leadership and Team Management Skills
โข Conflict Resolution and Customer Complaint Handling
โข Workforce Management and Scheduling
โข Technology Utilization in Call Center Supervision
โข Data Analysis and Reporting in Call Centers
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