Postgraduate Certificate in Front Office Team Leadership
-- ViewingNowThe Postgraduate Certificate in Front Office Team Leadership is a comprehensive course designed to empower learners with essential skills for career advancement in the hospitality industry. This course emphasizes the importance of effective front-office management, focusing on developing leadership, communication, and problem-solving skills.
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โข Front Office Operations Management: This unit will cover the essential skills required to manage front office operations, including guest services, reservations, and reception management.
โข Team Leadership and Management: This unit will focus on developing leadership and management skills necessary to lead a front office team, including team building, motivation, and communication skills.
โข Financial Management for Front Office: This unit will cover the financial aspects of managing a front office team, including budgeting, forecasting, and financial reporting.
โข Customer Service Management: This unit will focus on delivering exceptional customer service, including managing customer complaints, guest feedback, and customer loyalty programs.
โข Revenue Management for Front Office: This unit will cover revenue management strategies for front office teams, including room pricing, yield management, and upselling techniques.
โข Front Office Technology and Systems: This unit will cover the various technologies and systems used in front office operations, including property management systems, revenue management systems, and guest communication tools.
โข Crisis Management and Security for Front Office: This unit will focus on managing crises and ensuring the security of guests and team members in front office operations.
โข Human Resources Management for Front Office: This unit will cover human resources management skills for front office teams, including recruitment, selection, training, and performance management.
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