Professional Certificate in Contact Centre Training
-- ViewingNowThe Professional Certificate in Contact Centre Training is a comprehensive course designed to equip learners with essential skills for success in the customer service industry. This certificate course emphasizes the importance of providing exceptional customer experiences, a key driver of business growth and profitability.
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GBP £ 140
GBP £ 202
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โข Customer Service Fundamentals: Understanding the core principles of customer service, including effective communication, problem-solving, and empathy.
โข Contact Centre Technologies: Familiarization with various contact centre tools and software, such as automatic call distributors, interactive voice response systems, and customer relationship management systems.
โข Call Handling Techniques: Mastering the art of call handling, including answering calls professionally, active listening, and effective call control.
โข Complaint Management: Learning how to handle customer complaints effectively, including de-escalation techniques, empathetic responses, and problem resolution.
โข Quality Assurance in Contact Centres: Understanding the importance of quality assurance in contact centres, including monitoring, evaluation, and improvement techniques.
โข Workforce Management: Learning about the principles of workforce management, including scheduling, forecasting, and performance management.
โข Data Security and Compliance: Understanding the importance of data security and compliance in contact centres, including best practices and regulatory requirements.
โข Stress Management and Resilience: Developing strategies to manage stress and build resilience in a high-pressure contact centre environment.
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