Undergraduate Certificate in Contact Centre Software
-- ViewingNowJumpstart your career in the thriving customer service industry with the Undergraduate Certificate in Contact Centre Software! This course equips learners with essential skills in contact centre software, a critical component of modern customer interaction management. Its industry-relevant curriculum, designed by experts, covers key topics such as call routing, call scripting, and workforce management.
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โข Introduction to Contact Centre Software
โข Contact Centre Software Features and Functions
โข Contact Centre Software Architecture and Design
โข Contact Centre Software Integration and Compatibility
โข Contact Centre Software Security and Compliance
โข Contact Centre Software Customer Experience Management
โข Contact Centre Software Analytics and Reporting
โข Contact Centre Software Implementation and Deployment
โข Contact Centre Software Maintenance and Troubleshooting
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