Graduate Certificate in ICT Process Support
-- ViewingNowGraduate Certificate in ICT Process Support: This certificate course is designed to provide students with essential skills for career advancement in the ICT industry. The course focuses on ICT process support, which is critical for organizations to effectively manage their ICT infrastructure and services.
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⢠ICT Process Improvement: An overview of process improvement methodologies and techniques specifically applied to Information and Communication Technology (ICT) environments. This unit will cover industry best practices, including ITIL and COBIT, and how to implement them to improve ICT processes.
⢠Project Management for ICT Process Support: This unit will cover project management principles and methodologies in the context of ICT process support. It will include topics such as project planning, execution, monitoring, and control, as well as risk management and stakeholder communication.
⢠Service Desk and Incident Management: This unit will focus on the best practices for managing service desks and incidents in an ICT environment. It will cover incident identification, categorization, prioritization, and resolution, as well as service desk metrics and customer service skills.
⢠Change and Configuration Management: This unit will cover the principles and practices of change and configuration management in ICT environments. Topics will include change identification, assessment, authorization, and implementation, as well as configuration identification, tracking, and reporting.
⢠ICT Capacity and Performance Management: This unit will cover the concepts and techniques for managing ICT capacity and performance. It will include topics such as performance measurement, monitoring, and optimization, as well as capacity planning and demand management.
⢠ICT Security Management: This unit will focus on the principles and practices of ICT security management. It will cover topics such as security policies, threat and risk assessment, access control, and incident response.
⢠ICT Continuity and Disaster Recovery Planning: This unit will cover the concepts and techniques for planning ICT continuity and disaster recovery. It will include topics such as business impact analysis, recovery strategies, and disaster recovery testing and exercises.
⢠ICT Procurement and Contract Management: This unit will focus on the principles and practices of ICT procurement and contract management. It will cover topics such as procurement strategies, contract negotiation, and vendor management.
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