Postgraduate Certificate in Business Email Etiquette
-- ViewingNowThe Postgraduate Certificate in Business Email Etiquette is a comprehensive course designed to enhance professional communication skills in the modern digital workplace. This certificate focuses on the importance of crafting clear, concise, and respectful emails that effectively convey messages and strengthen business relationships.
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⢠Unit 1: Introduction to Business Email Etiquette â Understanding the importance of professional email communication, common email etiquette rules, and the impact of emails on business relationships.
⢠Unit 2: Crafting Effective Subject Lines â The role of subject lines in email communication, best practices for creating engaging and informative subject lines.
⢠Unit 3: Writing Clear and Concise Messages â Techniques for clear and concise writing, avoiding jargon and ambiguity, and maintaining a polite and respectful tone.
⢠Unit 4: Formatting and Organization â Proper use of email formatting tools, organizing information for easy reading, and using appropriate signatures and salutations.
⢠Unit 5: Managing Email Overload â Strategies for managing email volume, prioritizing messages, and using filters and labels for efficient email management.
⢠Unit 6: Handling Sensitive Information â Best practices for handling confidential and sensitive information, using encryption and secure communication channels.
⢠Unit 7: Responding to Emails â Techniques for timely and appropriate email responses, following up on unanswered emails, and managing expectations.
⢠Unit 8: Email Etiquette in Different Cultures â Understanding cultural differences in email communication, adapting writing style and tone for international audiences.
⢠Unit 9: Email Security and Compliance â Best practices for email security, avoiding phishing and malware attacks, and complying with legal and regulatory requirements.
⢠Unit 10: Advanced Email Techniques â Using advanced email features, integrating with other tools and systems, and optimizing email for mobile
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