Graduate Certificate in Enterprise ITIL Services
-- ViewingNowThe Graduate Certificate in Enterprise ITIL Services is a vital course for IT professionals seeking to enhance their skills and advance their careers. This certificate program focuses on ITIL (Information Technology Infrastructure Library) framework best practices, which are highly sought after in the industry.
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⢠ITIL Foundation (primary keyword): an introduction to ITIL best practices and terminology.
⢠ITIL Service Strategy: covers the development of a service strategy and how it aligns with business needs and objectives.
⢠ITIL Service Design: focuses on designing IT services and processes that meet business requirements.
⢠ITIL Service Transition: covers the implementation and testing of new IT services.
⢠ITIL Service Operation: covers the day-to-day management of IT services and how to handle incidents and problems.
⢠ITIL Continual Service Improvement: covers the ongoing process of improving IT services and processes.
⢠ITIL Service Lifecycle Management: covers the entire lifecycle of IT services from planning to retirement.
⢠ITIL Security Management: focuses on ensuring the confidentiality, integrity, and availability of IT services.
⢠ITIL Service Level Management: covers the process of defining, negotiating, and monitoring service levels.
⢠ITIL Capacity Management: covers the process of ensuring that IT resources are used efficiently and effectively.
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