Undergraduate Certificate in AI and Customer Service Analysis
-- ViewingNowThe Undergraduate Certificate in AI and Customer Service Analysis is a crucial course designed to meet the growing industry demand for AI integration in customer service. This certificate course emphasizes the importance of AI in enhancing customer experiences, improving service efficiency, and driving business growth.
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⢠Introduction to AI and Machine Learning
⢠Natural Language Processing (NLP) for Customer Service
⢠AI-Powered Chatbots and Virtual Assistants
⢠Sentiment Analysis and Emotion Detection
⢠Machine Learning Algorithms in Customer Service
⢠Data Analysis for Customer Service Metrics
⢠AI Ethics and Bias in Customer Service
⢠Human-AI Collaboration in Customer Service
⢠Implementing and Managing AI Solutions in Customer Service
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