Professional Certificate in Conflict Handling
-- ViewingNowThe Professional Certificate in Conflict Handling is a comprehensive course designed to empower learners with the essential skills needed to manage and resolve conflicts in the workplace effectively. This program is critical in today's diverse and dynamic work environment, where conflicts can arise from various sources, such as miscommunication, cultural differences, and competing interests.
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⢠Understanding Conflict: Definition, Types and Causes
⢠Effective Communication in Conflict Situations
⢠Conflict Resolution Strategies
⢠Negotiation and Mediation Skills for Conflict Handling
⢠Managing Emotions in Conflict Situations
⢠Conflict Handling in the Workplace
⢠Preventing and Managing Workplace Bullying and Harassment
⢠Conflict Handling in Diverse and Multicultural Environments
⢠Developing a Conflict Management Plan
⢠Conflict Handling Case Studies and Role Plays
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