Professional Certificate in Remote Contact Centre Operations
-- ViewingNowThe Professional Certificate in Remote Contact Centre Operations is a vital course designed to meet the growing industry demand for skilled professionals who can effectively manage and operate remote contact centers. This certificate course emphasizes the importance of adapting to the new normal, where many businesses have shifted to remote work setups, including contact centers.
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GBP £ 140
GBP £ 202
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⢠Remote Contact Centre Operations Overview: Understanding the fundamentals of remote contact center operations, including benefits, challenges, and best practices. ⢠Recruiting and Hiring for Remote Roles: Identifying the key skills and attributes required for remote customer service representatives, and learning effective recruiting and hiring strategies. ⢠Remote Workforce Management: Mastering the art of managing remote teams, including communication, collaboration, and performance management. ⢠Technology for Remote Contact Centers: Exploring the latest technology solutions for remote contact centers, including cloud-based platforms, workforce optimization tools, and data analytics. ⢠Quality Assurance in Remote Contact Centers: Implementing effective quality assurance programs for remote contact centers, including call monitoring, evaluation, and coaching. ⢠Security and Compliance in Remote Contact Centers: Ensuring the security and compliance of remote contact centers, including data protection, regulatory requirements, and risk management. ⢠Customer Experience Management in Remote Contact Centers: Delivering exceptional customer experiences in remote contact centers, including empathy, active listening, and problem-solving.
⢠Training and Development for Remote Contact Centers: Developing and delivering effective training programs for remote contact center agents, including onboarding, product knowledge, and soft skills. ⢠Crisis Management for Remote Contact Centers: Preparing for and managing crises in remote contact centers, including disaster recovery, business continuity, and emergency response planning.
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