Postgraduate Certificate in Essential Multilingual Service Skills
-- ViewingNowThe Postgraduate Certificate in Essential Multilingual Service Skills is a career-advancing course designed to meet the growing industry demand for multilingual professionals. This certificate program equips learners with essential skills in multilingual communication, cultural competence, and language teaching.
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⢠Multilingual Communication: This unit will cover effective communication in multiple languages, focusing on listening, speaking, reading, and writing skills. It will also include cultural competence and understanding different communication styles.
⢠Translation and Interpretation: This unit will cover the theories and techniques of translation and interpretation, including consecutive and simultaneous interpretation. It will also cover the use of technology in translation and interpretation.
⢠Multilingual Customer Service: This unit will cover best practices in providing customer service in multiple languages, including handling customer inquiries, complaints, and feedback. It will also cover the use of multilingual communication tools and resources.
⢠Multilingual Marketing and Sales: This unit will cover best practices in marketing and selling products and services to multilingual audiences, including cross-cultural communication, localization, and global branding.
⢠Language for Specific Purposes: This unit will cover the use of language in specific professional contexts, such as legal, medical, or technical fields. It will also cover the development of domain-specific vocabulary and terminology.
⢠Multilingual Project Management: This unit will cover the planning, execution, and monitoring of multilingual projects, including the coordination of translation and interpretation services, budgeting, and scheduling.
⢠Research Methods in Multilingual Contexts: This unit will cover research methods and design in multilingual contexts, including data collection, analysis, and interpretation. It will also cover ethical considerations in multilingual research.
⢠Assessment and Evaluation in Multilingual Contexts: This unit will cover the assessment and evaluation of multilingual communication, translation and interpretation, and customer service. It will also cover the use of assessment tools and criteria.
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