Undergraduate Certificate in Customer Satisfaction in Telecommunications
-- ViewingNowThe Undergraduate Certificate in Customer Satisfaction in Telecommunications is a crucial course designed to equip learners with essential skills for success in the rapidly evolving telecom industry. This program focuses on enhancing customer satisfaction, an indispensable aspect of any business.
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⢠Understanding Telecommunications
⢠Customer Service Fundamentals
⢠Telecommunications Networks and Infrastructure
⢠Key Customer Satisfaction Metrics in Telecommunications
⢠Telecommunications Regulations and Compliance
⢠Improving Customer Experiences in Telecommunications
⢠Handling Customer Complaints and Escalations in Telecommunications
⢠Telecommunications Sales and Customer Retention
⢠Technology Trends and Innovations in Telecommunications
⢠Capstone Project: Customer Satisfaction Strategy in Telecommunications
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