Professional Certificate in Secretary Interpersonal Skills
-- ViewingNowThe Professional Certificate in Secretary Interpersonal Skills is a crucial course designed to enhance essential skills for secretaries and administrative professionals. This certificate program focuses on developing and improving communication, problem-solving, and leadership abilities to boost career advancement opportunities.
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GBP £ 140
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⢠Effective Communication: Understanding the importance of clear and concise communication in a secretary role, and learning how to effectively communicate with colleagues, clients, and stakeholders.
⢠Active Listening: Developing the ability to actively listen to others, understand their needs and concerns, and respond appropriately. This includes learning how to ask open-ended questions, summarize conversations, and provide constructive feedback.
⢠Business Etiquette: Understanding the importance of professional behavior and appearance in the workplace, and learning how to navigate common business situations with grace and confidence. This includes learning about appropriate dress codes, meeting protocols, and dining etiquette.
⢠Conflict Resolution: Learning how to manage and resolve conflicts in a constructive and respectful manner. This includes learning how to identify potential conflicts, understand the different perspectives involved, and find mutually beneficial solutions.
⢠Time Management: Developing the ability to manage time effectively and efficiently, and learning how to prioritize tasks and manage competing demands. This includes learning how to set goals, create schedules, and manage distractions.
⢠Teamwork: Understanding the importance of collaboration and teamwork in the workplace, and learning how to build positive and productive relationships with colleagues. This includes learning how to communicate effectively, resolve conflicts, and support each otherâs success.
⢠Customer Service: Developing the skills and knowledge needed to provide excellent customer service, and learning how to handle customer complaints and inquiries in a professional and respectful manner. This includes learning about common customer service techniques, such as active listening, empathy, and problem-solving.
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