Undergraduate Certificate in AI in Customer Service Applications
-- ViewingNowThe Undergraduate Certificate in AI in Customer Service Applications is a crucial course designed to equip learners with essential skills in artificial intelligence (AI) application for customer service. This certificate course highlights the importance of AI in transforming customer service experiences and enhancing business efficiency.
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⢠Introduction to AI in Customer Service
⢠Natural Language Processing (NLP) for Customer Support
⢠Machine Learning Algorithms in Customer Service
⢠Chatbot Development and Implementation
⢠AI-Powered Ticket Analysis and Classification
⢠Sentiment Analysis and Emotion Detection in Customer Interactions
⢠AI-Driven Predictive Customer Service
⢠Ethics and Bias in AI Customer Service Applications
⢠AI Integration in CRM Systems
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