Graduate Certificate in ITIL Practices.
-- ViewingNowThe Graduate Certificate in ITIL Practices is a vital course for IT professionals seeking to enhance their knowledge in service management. This certificate program, built around ITIL (Information Technology Infrastructure Library) best practices, is highly relevant in today's tech-driven industry.
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Here are the essential units for a Graduate Certificate in ITIL Practices:
⢠ITIL Foundation: This unit covers the basics of ITIL, including its terminology, structure, and key concepts. Students will learn about the service lifecycle and how it supports business objectives.
⢠ITIL Service Transition: This unit focuses on the transition of services from development to production. Students will learn about the practices and processes involved in service transition, including change management, release management, and knowledge management.
⢠ITIL Service Operation: This unit covers the day-to-day operation of IT services. Students will learn about the practices and processes involved in service operation, including incident management, problem management, and event management.
⢠ITIL Service Strategy: This unit focuses on the strategic aspects of IT service management. Students will learn about the practices and processes involved in service strategy, including financial management, demand management, and service portfolio management.
⢠ITIL Continual Service Improvement: This unit covers the ongoing improvement of IT services. Students will learn about the practices and processes involved in continual service improvement, including service level management, capacity management, and availability management.
⢠ITIL Security Management: This unit focuses on the security of IT services. Students will learn about the practices and processes involved in security management, including risk management, access management, and incident response.
⢠ITIL Supplier Management: This unit covers the management of external suppliers. Students will learn about the practices and processes involved in supplier management, including supplier selection, contract management, and relationship management.
⢠ITIL Service Desk: This unit focuses on the role of the service desk in IT service management. Students will learn about the practices and processes involved in service desk management, including incident management, problem management, and service request management.
⢠ITIL Application Management: This unit covers the management of IT applications. Students will learn about the practices and processes involved in application management, including application development, testing, and deployment.
⢠ITIL Infrastructure Management: This unit focuses on the management of IT infrastructure. Students will learn about the practices and
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