Graduate Certificate in Advanced Soft Services
-- ViewingNowThe Graduate Certificate in Advanced Soft Services is a comprehensive course that focuses on the essential skills required for success in the rapidly evolving soft services industry. This program emphasizes the importance of strategic planning, operations management, and customer service excellence in sectors such as facilities management, catering, and hospitality.
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⢠Advanced Facility Management: This unit covers the latest trends and best practices in facilities management, including strategic planning, operations management, and technology integration.
⢠Service Operations Management: This unit explores the principles and practices of service operations management, including service design, delivery, and improvement, with a focus on customer satisfaction and process efficiency.
⢠Strategic Sourcing and Procurement: This unit examines the strategic role of sourcing and procurement in organizations, including supplier relationship management, contract negotiation, and risk management.
⢠Quality Management in Soft Services: This unit covers the key concepts and tools of quality management in soft services, including performance measurement, continuous improvement, and customer feedback.
⢠Advanced Contract Management: This unit explores the legal and commercial aspects of contract management in soft services, including contract drafting, negotiation, and administration.
⢠Change Management in Soft Services: This unit examines the human and organizational factors that affect change management in soft services, including communication, resistance, and stakeholder management.
⢠Sustainability in Soft Services: This unit covers the environmental, social, and economic aspects of sustainability in soft services, including resource efficiency, waste management, and social responsibility.
⢠Innovation in Soft Services: This unit explores the role of innovation in soft services, including creativity, ideation, and implementation, with a focus on value creation and competitive advantage.
⢠Project Management for Soft Services: This unit covers the principles and practices of project management in soft services, including project planning, execution, and closure, with a focus on project governance and stakeholder engagement.
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