Postgraduate Certificate in Business Quality Management Strategies
-- ViewingNowThe Postgraduate Certificate in Business Quality Management Strategies is a comprehensive course designed to empower professionals with essential skills in quality management. This certificate program emphasizes the importance of data-driven decision-making, process improvement, and customer satisfaction in achieving business excellence.
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Here are the essential units for a Postgraduate Certificate in Business Quality Management Strategies:
⢠Business Strategy and Quality Management: Understanding the relationship between business strategy and quality management, including the development and implementation of quality management systems.
⢠Quality Improvement Techniques: Exploring various quality improvement techniques, such as Six Sigma, Lean, and statistical process control, and their application in different industries.
⢠Quality Management Tools and Techniques: Learning how to use various quality management tools and techniques, including quality cost analysis, failure mode and effects analysis, and quality function deployment.
⢠Change Management and Continuous Improvement: Developing skills in leading and managing change in organizations, with a focus on continuous improvement and the role of quality management.
⢠Customer Satisfaction and Loyalty: Understanding customer satisfaction and loyalty and their relationship to quality management, including the use of customer surveys and feedback mechanisms.
⢠Quality Metrics and Performance Measurement: Learning how to develop and use quality metrics and performance measures to assess and improve quality management systems.
⢠Risk Management and Quality: Understanding the role of risk management in quality management, including the identification, assessment, and management of risks in the context of quality management systems.
⢠Supply Chain Management and Quality: Exploring the relationship between supply chain management and quality, including the development and implementation of supplier quality management systems.
⢠Quality Audits and Continuous Improvement: Learning how to conduct quality audits and use their results to drive continuous improvement in quality management systems.
⢠Quality Management in Different Industries: Examining the application of quality management principles and techniques in different industries, such as healthcare, manufacturing, and services.
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