Graduate Certificate in Online Customer Lifecycle
-- ViewingNowThe Graduate Certificate in Online Customer Lifecycle is a comprehensive course designed to empower professionals with essential skills to manage and optimize the customer lifecycle in the digital era. This course highlights the importance of understanding customer behavior, preferences, and needs at every stage of their journey, from acquisition to retention.
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⢠Customer Relationship Management (CRM) Fundamentals
⢠Understanding the Online Customer Lifecycle
⢠Customer Segmentation and Targeting
⢠Digital Marketing Channels in Customer Lifecycle
⢠Customer Acquisition and Onboarding Strategies
⢠Customer Engagement and Retention Techniques
⢠Analyzing Customer Behavior and Lifetime Value
⢠Optimizing Customer Experience in the Online Lifecycle
⢠Ethical Considerations in Online Customer Management
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