Graduate Certificate in Hotel Basics
-- ViewingNowThe Graduate Certificate in Hotel Basics is a comprehensive course designed to provide learners with essential skills in the hotel industry. This program focuses on critical areas such as hotel operations, revenue management, customer service, and marketing strategies.
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⢠Hospitality Management Fundamentals: An introduction to the principles and practices of hospitality management, including the history and development of the industry, key players, and current trends.
⢠Front Office Operations: This unit covers the essential functions of a hotel's front office, including guest services, reservations, and reception. Students will learn about best practices for managing these operations efficiently and effectively.
⢠Housekeeping and Maintenance Management: This unit explores the management of housekeeping and maintenance services in a hotel, including staffing, training, and quality control. Students will learn how to maintain a clean, safe, and comfortable environment for guests.
⢠Food and Beverage Operations: This unit covers the principles and practices of food and beverage operations in a hotel, including menu planning, inventory management, and food safety. Students will learn how to create a memorable dining experience for guests.
⢠Revenue Management and Financial Control: This unit explores the financial aspects of hotel management, including revenue management, cost control, and financial reporting. Students will learn how to maximize revenue and profitability through effective financial management practices.
⢠Marketing and Sales for Hotels: This unit covers the principles and practices of marketing and sales for hotels, including market research, product development, and sales strategies. Students will learn how to attract and retain guests through effective marketing and sales efforts.
⢠Human Resource Management in Hospitality: This unit explores the principles and practices of human resource management in the hospitality industry, including recruitment, selection, training, and performance management. Students will learn how to build a talented and motivated team that delivers exceptional guest service.
⢠Sustainable Tourism and Hospitality Practices: This unit covers the principles and practices of sustainable tourism and hospitality, including reducing energy and water consumption, minimizing waste, and promoting local culture and heritage. Students will learn how to create a sustainable and responsible hospitality business.
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