Undergraduate Certificate in Customer Service Banking
-- ViewingNowJumpstart your career in the banking industry with our Undergraduate Certificate in Customer Service Banking! This certificate course emphasizes the importance of delivering exceptional customer service in banking, a highly in-demand skill set. With a focus on financial regulations, banking operations, and client relationship management, learners gain essential skills to excel in various banking roles.
3,100+
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GBP £ 140
GBP £ 202
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⢠Introduction to Customer Service Banking: Understanding the banking industry, the importance of customer service, and the role of customer service representatives in banking. ⢠Banking Products and Services: Overview of financial products and services offered by banks, including deposit accounts, loans, credit cards, and wealth management. ⢠Customer Service Skills for Banking: Developing interpersonal, communication, problem-solving, and conflict resolution skills necessary for excellent customer service in a banking context. ⢠Financial Regulations and Compliance: Overview of banking regulations, compliance requirements, and risk management strategies to ensure ethical and legal practices. ⢠Customer Relationship Management: Building and maintaining customer relationships, understanding customer needs, and providing personalized service to enhance customer satisfaction and loyalty. ⢠Banking Technology and Systems: Familiarization with banking software, applications, and digital platforms to improve efficiency and effectiveness in customer service. ⢠Sales and Cross-Selling in Banking: Developing sales skills and strategies to identify customer needs and offer appropriate financial products and services. ⢠Financial Literacy for Customer Service: Understanding financial concepts, terminology, and principles to provide informed and accurate service to customers. ⢠Handling Customer Complaints and Difficult Situations: Managing customer complaints, addressing dissatisfaction, and resolving disputes to maintain positive relationships.
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