Undergraduate Certificate in Contact Centre Operations Technology
-- ViewingNowThe Undergraduate Certificate in Contact Centre Operations Technology is a vital course for learners seeking to excel in the rapidly evolving customer service industry. This certificate program focuses on enhancing students' understanding of contact center technologies, equipping them with the necessary skills to design, implement, and manage customer interaction systems.
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⢠Introduction to Contact Centre Operations Technology
⢠Contact Centre Infrastructure and Architecture
⢠Customer Relationship Management (CRM) Systems in Contact Centres
⢠Workforce Management (WFM) and Quality Assurance (QA) in Contact Centres
⢠Contact Centre Analytics and Reporting
⢠Telephony and Voice over Internet Protocol (VoIP) Technologies
⢠Multichannel Communication Strategies in Contact Centres
⢠Social Media and Digital Channel Management in Contact Centres
⢠Contact Centre Security and Compliance
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