Postgraduate Certificate in IT Service Improvement Management
-- ViewingNowThe Postgraduate Certificate in IT Service Improvement Management is a comprehensive course designed to equip learners with essential skills for career advancement in the IT industry. This certificate program focuses on enhancing service quality, reducing costs, and managing risks through effective IT service improvement strategies.
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⢠IT Service Management Frameworks
⢠ITILŽ Foundation
⢠Continual Service Improvement (CSI)
⢠Seven-Step Improvement Process
⢠CSI Metrics and Measurements
⢠IT Service Mapping and Analysis
⢠Identifying CSI Opportunities
⢠Implementing and Managing CSI Projects
⢠Monitoring, Reporting, and Reviewing CSI Initiatives
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