Postgraduate Certificate in IT Service Level Management
-- ViewingNowThe Postgraduate Certificate in IT Service Level Management is a vital course for professionals seeking to excel in IT service management. This certificate program focuses on developing essential skills required to manage, implement, and optimize service level agreements (SLAs) between IT service providers and their customers.
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⢠IT Service Level Management Foundation
⢠Service Level Agreement (SLA) Design and Management
⢠IT Service Continuity and Disaster Recovery Planning
⢠ITIL Best Practices and Framework
⢠Performance Metrics and Measurement for IT Services
⢠Capacity Management and Demand Planning
⢠Incident, Problem, and Change Management
⢠Stakeholder Communication and Relationship Management
⢠IT Service Financial Management
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