Postgraduate Certificate in Microfinance Customer Service
-- ViewingNowThe Postgraduate Certificate in Microfinance Customer Service is a comprehensive course designed to empower learners with essential skills for success in the microfinance industry. This course highlights the importance of exceptional customer service in driving customer loyalty and boosting business growth.
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⢠Microfinance Fundamentals
⢠Customer Service in Microfinance
⢠Financial Literacy for Microfinance Customers
⢠Loan Application Process and Credit Assessment
⢠Loan Repayment and Default Management
⢠Customer Complaints and Dispute Resolution
⢠Digital Channels and Customer Engagement in Microfinance
⢠Data Privacy and Security in Microfinance Customer Service
⢠Product Development and Innovation in Microfinance
⢠Monitoring and Evaluation of Microfinance Customer Service
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