Postgraduate Certificate in Quality and Customer Service in Hospitality

Name: Postgraduate Certificate in Quality and Customer Service in Hospitality
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The Postgraduate Certificate in Quality and Customer Service in Hospitality is a comprehensive course that emphasizes the importance of exceptional service and quality management in the hospitality industry. With the global hospitality market projected to reach <a href="https://www.

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AboutThisCourse

statista.com/topics/2112/hospitality-industry/">$1.56 trillion by 2026, there is a rising demand for professionals with specialized skillsets in quality and customer service. This certificate course equips learners with essential skills to exceed customer expectations, manage service quality, and drive customer loyalty. Learners gain hands-on experience with industry-standard tools and best practices, preparing them for various roles in hotels, resorts, restaurants, and other hospitality settings. By earning this prestigious certification, professionals demonstrate their commitment to exceptional service and quality, enhancing their career growth opportunities in the thriving hospitality sector.

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CourseDetails

• Quality Management in Hospitality
• Customer Service Strategies
• Hospitality Operations Management
• Guest Experience and Satisfaction
• Quality Assurance and Improvement
• Hospitality Marketing and Sales
• Hospitality Financial Management
• Hospitality Human Resources Management
• Hospitality Information Systems and Technology

CareerPath

Here's a Postgraduate Certificate in Quality and Customer Service in Hospitality that focuses on the growing trends in the UK market. Our curriculum is tailored to meet the demands of the hospitality industry, providing students with a solid foundation in hotel and restaurant management, event coordination, culinary arts, and customer service. * Hotel Managers (25%): Our students will learn the latest trends in hotel management, including revenue management, customer experience management, and sustainability. * Restaurant Managers (20%): The program covers essential skills for restaurant managers, such as menu development, cost control, and customer service management. * Event Coordinators (15%): Our students will gain hands-on experience in planning and executing various events, including corporate functions, weddings, and social gatherings. * Chefs (20%): The culinary arts program is designed to provide students with a strong foundation in cooking techniques, menu planning, and food presentation. * Customer Service Representatives (20%): Our students will learn how to provide exceptional customer service, handle customer complaints, and manage customer feedback. By earning a Postgraduate Certificate in Quality and Customer Service in Hospitality, students will be well-prepared to take on leadership roles in the hospitality industry. Our alumni have gone on to work in a variety of settings, including hotels, restaurants, resorts, and event management companies. With a focus on quality and customer service, our graduates are highly sought after by employers in the UK and around the world.

EntryRequirements

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ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN QUALITY AND CUSTOMER SERVICE IN HOSPITALITY

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London School of International Business (LSIB)

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05 May 2025

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