Professional Certificate in IT Service Operation Performance

Name: Professional Certificate in IT Service Operation Performance
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The Professional Certificate in IT Service Operation Performance is a comprehensive course designed to empower learners with the essential skills needed to excel in IT service operations. This course is vital in today's digital age, where IT services are the backbone of many businesses.

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AboutThisCourse

It provides learners with the knowledge and tools to optimize IT service performance, ensuring seamless business operations and improved customer satisfaction. With the increasing demand for skilled IT professionals, this course offers a valuable opportunity for career advancement. It equips learners with the latest industry best practices, such as ITIL 4, and teaches them how to manage IT services using key performance indicators (KPIs) and service level agreements (SLAs). The course also covers incident, problem, and change management, making learners well-versed in handling various service operation challenges. By completing this course, learners will be able to demonstrate their expertise in IT service operation performance, making them highly attractive to potential employers. They will have the skills to drive IT service excellence, leading to increased efficiency, reduced costs, and improved customer experiences.

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CourseDetails

A Professional Certificate in IT Service Operation Performance covers various aspects of IT service management, focusing on optimizing service delivery, improving efficiency, and enhancing customer satisfaction. This program is designed to equip learners with the necessary skills to monitor and manage IT services, ensuring they meet established performance standards and align with organizational objectives.

Professional Certificate in IT Service Operation Performance

This certificate program covers essential units related to IT service operation performance, focusing on optimizing service delivery, improving efficiency, and enhancing customer satisfaction.

• IT Service Management Fundamentals
• ITIL Service Operation Principles
• Service Operation Processes and Functions
• Event Management and Alerting
• Incident Management and Restoration
• Problem Management and Elimination
• Request Fulfillment and Service Catalog Management
• Continual Service Improvement in Service Operation
• IT Service Operation Performance Metrics and KPIs
• Tools and Technologies for IT Service Operation

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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PROFESSIONAL CERTIFICATE IN IT SERVICE OPERATION PERFORMANCE

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London School of International Business (LSIB)

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05 May 2025

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