Undergraduate Certificate in Customer Relation Applications

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Undergraduate Certificate in Customer Relation Applications: This certificate course is essential for learners seeking to build a solid foundation in customer relationship management. It addresses the growing industry demand for professionals who can effectively manage customer interactions, foster customer loyalty, and drive business growth.

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AboutThisCourse

The course equips learners with essential skills in customer service, communication, and technology applications. Learners will gain hands-on experience in using customer relationship management (CRM) software, analyzing customer data, and making data-driven decisions. They will also learn how to handle customer complaints, provide excellent customer service, and build long-term customer relationships. Upon completion, learners will be prepared for entry-level positions in customer service, sales, and marketing. They will also have a strong foundation for further studies in business, marketing, or customer relationship management. This certificate course is an excellent way for learners to differentiate themselves in the job market and advance their careers in customer relations.

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CourseDetails

• Customer Relationship Management (CRM) Fundamentals
• Understanding Customer Behavior and Needs
• Effective Communication Strategies for Customer Relations
• CRM Software Applications and Tools
• Data Analysis for Customer Relationship Management
• Building and Managing Customer Loyalty
• Customer Service Delivery Channels and Technologies
• Handling Customer Complaints and Conflict Resolution
• Strategies for Cross-Selling and Upselling to Customers

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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UNDERGRADUATE CERTIFICATE IN CUSTOMER RELATION APPLICATIONS
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London School of International Business (LSIB)
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05 May 2025
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