Graduate Certificate in HR Customer Service Skills

Name: Graduate Certificate in HR Customer Service Skills
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The Graduate Certificate in HR Customer Service Skills is a vital course for those seeking to excel in Human Resources and customer service roles. In today's competitive business landscape, customer service skills are in high demand, and this certificate program equips learners with the essential tools and techniques to deliver exceptional service, manage customer relationships, and handle customer complaints effectively.

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AboutThisCourse

This course covers key topics such as customer service strategies, communication skills, problem-solving, and conflict resolution. By completing this program, learners will be able to demonstrate a deep understanding of customer needs, expectations, and behavior, and apply this knowledge to improve customer satisfaction, loyalty, and retention. The certificate program is designed and delivered by industry experts and provides learners with a practical and hands-on learning experience. By earning this certificate, learners will gain a competitive edge in their careers, increase their earning potential, and be well-positioned for advancement in the HR and customer service fields.

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CourseDetails

• HR Customer Service Fundamentals
• Effective Communication in HR Customer Service
• Resolving Customer Complaints and Conflicts in HR
• HR Customer Service Strategies and Tools
• Building Customer Relationships in HR
• Legal Aspects of HR Customer Service
• HR Customer Service Metrics and Analytics
• Managing Customer Expectations in HR
• HR Customer Service in a Diverse Workforce
• Continuous Improvement in HR Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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CourseProvidesPractical

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GRADUATE CERTIFICATE IN HR CUSTOMER SERVICE SKILLS

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London School of International Business (LSIB)

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05 May 2025

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