Professional Certificate in Chatbot User Metrics
-- ViewingNowThe Professional Certificate in Chatbot User Metrics is a vital course for those interested in the rapidly growing field of chatbots. This program focuses on the essential skills needed to analyze and interpret user metrics, providing learners with the ability to optimize chatbot performance and user experience.
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โข Unit 1: Introduction to Chatbot User Metrics
โข Unit 2: Key Performance Indicators (KPIs) in Chatbot Analytics
โข Unit 3: User Engagement Metrics
โข Unit 4: Conversion Rate Metrics
โข Unit 5: Customer Satisfaction Metrics
โข Unit 6: Chatbot Containment Rate
โข Unit 7: Fallback Rate and its Importance
โข Unit 8: User Retention and Churn Rates
โข Unit 9: Analyzing User Behavior in Chatbot Interactions
โข Unit 10: A/B Testing in Chatbot User Metrics
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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