Professional Certificate in ICT Systems Remote Support

Name: Professional Certificate in ICT Systems Remote Support
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The Professional Certificate in ICT Systems Remote Support is a vital course designed to meet the increasing industry demand for skilled remote support technicians. This certificate course emphasizes the importance of providing high-quality technical support services in today's digital world, where remote work has become the new norm.

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AboutThisCourse

Enrolled learners will gain essential skills in diagnosing and resolving technical issues remotely, ensuring business continuity and customer satisfaction. The course covers various topics such as network troubleshooting, remote access tools, security best practices, and customer service techniques. By completing this course, learners will be equipped with the necessary skills to excel in their careers, making them valuable assets to any organization that relies on ICT systems. In summary, this certificate course is an excellent opportunity for those looking to advance their careers in ICT systems remote support, providing them with the knowledge and skills necessary to succeed in this growing field.

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CourseDetails

• Introduction to ICT Systems Remote Support – Remote support basics, ICT systems overview, support tools and best practices.
• Understanding Remote Access Technologies – VPN, RDP, SSH, and other remote access technologies, security considerations.
• Remote Support Troubleshooting Methodologies – Problem identification, root cause analysis, and solution implementation.
• Managing ICT Systems Remotely – Patch management, software updates, configuration backup and recovery.
• Remote Desktop Management Tools – Overview and comparison of popular remote desktop management tools, such as TeamViewer, AnyDesk, and Chrome Remote Desktop.
• Secure Remote Support – Encryption, authentication, authorization, and other security best practices for remote support.
• Remote Support Best Practices – Communication, documentation, and customer service skills for remote support professionals.
• Advanced Remote Support Techniques – Remote scripting, automation, and other advanced techniques for efficient remote support.
• Legal and Ethical Considerations in Remote Support – Data protection, privacy, and compliance with relevant regulations and standards.

CareerPath

In the ICT Systems Remote Support field, several key roles stand out and offer unique opportunities for professionals seeking to expand their expertise. Here's an overview of the top positions, along with their market trends and skill demand in the UK: 1. **Network Administrator**: As a network administrator, you will be responsible for maintaining an organization's network infrastructure, ensuring its efficiency, and promoting security. With a 35% share in the job market, network administrators enjoy a median salary of £30,000 to £45,000 per year, depending on experience and location. 2. **Helpdesk Support Specialist**: A helpdesk support specialist is typically the first point of contact for users experiencing technical issues. This role has a 25% share in the job market, with an average salary ranging from £20,000 to £30,000 annually. Soft skills like communication and problem-solving are crucial for success in this role. 3. **Systems Analyst**: Systems analysts gather user requirements and design IT solutions that meet their needs. This role commands a 20% share in the job market, with an average salary between £30,000 and £60,000, depending on the level of responsibility and expertise. 4. **IT Manager**: As an IT manager, you will oversee an organization's technological needs, manage teams, and ensure the efficient and secure operation of IT infrastructure. This role holds a 15% share in the job market, with average salaries ranging from £40,000 to £80,000 per year. 5. **Security Consultant**: A security consultant is responsible for evaluating and improving an organization's cybersecurity measures. This role accounts for a 5% share in the job market, with an average salary between £40,000 and £100,000 annually, depending on the scope of responsibility and expertise.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN ICT SYSTEMS REMOTE SUPPORT

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London School of International Business (LSIB)

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05 May 2025

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