Postgraduate Certificate in Multilingual IT Service Desk

Name: Postgraduate Certificate in Multilingual IT Service Desk
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The Postgraduate Certificate in Multilingual IT Service Desk is a career-advancing course designed to meet the growing industry demand for multilingual IT professionals. This certificate program equips learners with essential skills necessary to thrive in the dynamic IT service desk environment, where multilingual capabilities are increasingly vital.

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AboutThisCourse

Throughout this course, students will develop an in-depth understanding of IT service management best practices, IT infrastructure, and multilingual communication strategies. They will also gain hands-on experience in problem-solving, customer support, and multitasking, enabling them to deliver exceptional service in various cultural and linguistic contexts. By completing this program, learners will be well-prepared to excel in competitive global markets and advance their careers in the rapidly evolving IT service desk industry. Stand out as a multilingual IT professional and take your career to new heights with the Postgraduate Certificate in Multilingual IT Service Desk.

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CourseDetails

• Multilingual Communication Skills
• IT Service Desk Fundamentals
• Multilingual Customer Service Strategies
• ITIL Foundation: Multilingual Service Operations
• Multilingual Incident Management and Problem Resolution
• Localization and Cultural Awareness in IT Service Desk
• Multilingual Service Desk Metrics and Quality Assurance
• Multilingual Change and Release Management
• Multilingual Service Level Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN MULTILINGUAL IT SERVICE DESK

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London School of International Business (LSIB)

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05 May 2025

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