Postgraduate Certificate in Contact Centre Change Management

Name: Postgraduate Certificate in Contact Centre Change Management
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The Postgraduate Certificate in Contact Centre Change Management is a comprehensive course designed to meet the growing industry demand for skilled professionals. This certificate focuses on enhancing learners' ability to manage change in the dynamic contact center environment.

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AboutThisCourse

The course content covers essential areas such as strategy development, process re-engineering, technology implementation, and people management. By enrolling in this course, learners can gain a solid understanding of the latest trends and best practices in contact center management. They will develop critical skills in leading and managing change initiatives, ensuring seamless transitions, and maximizing operational efficiency. The course is highly relevant for professionals looking to advance their careers in contact center management or related fields. With a Postgraduate Certificate in Contact Centre Change Management, learners can demonstrate their expertise and commitment to excellence in this increasingly competitive industry.

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CourseDetails

• Contact Centre Management Fundamentals
• Change Management Principles and Theories
• Stakeholder Analysis and Engagement in Contact Centre Change Management
• Assessing and Planning for Contact Centre Change
• Implementing Contact Centre Change: Communication, Training, and Support Strategies
• Monitoring and Evaluating Contact Centre Change
• Overcoming Resistance and Driving Contact Centre Employee Adoption
• Technology and Contact Centre Change Management
• Sustaining Contact Centre Change: Reinforcement, Feedback, and Continuous Improvement

CareerPath

The Postgraduate Certificate in Contact Centre Change Management equips professionals with the skills and knowledge required to adapt and lead in today's rapidly changing business environments. This section highlights the job market trends and skill demand for four prominent roles in the UK market. - **Change Management Consultant**: These professionals help organisations manage complex changes, including technology implementations, process improvements, and restructuring. The average salary for change management consultants in the UK is £45,000 to £70,000. (Primary keyword: Change Management Consultant) - **Contact Centre Manager**: Focused on managing day-to-day operations, staffing, and customer service quality, a contact centre manager's role requires strong leadership and communication skills. The average salary for contact centre managers in the UK ranges from £25,000 to £45,000. (Primary keyword: Contact Centre Manager) - **Customer Service Director**: Overseeing the overall customer service strategy, a customer service director should have extensive experience in the field and excellent leadership abilities. The average salary for customer service directors in the UK is between £60,000 and £100,000. (Primary keyword: Customer Service Director) - **Quality Assurance Analyst**: Quality assurance analysts are responsible for monitoring and enhancing the effectiveness and efficiency of customer service processes. The average salary for quality assurance analysts in the UK is around £25,000 to £35,000. (Primary keyword: Quality Assurance Analyst) These roles demonstrate the diverse career opportunities available within the contact centre industry. The Postgraduate Certificate in Contact Centre Change Management is designed to equip professionals with the skills and knowledge necessary to excel in these roles and contribute to the success of their organisations.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN CONTACT CENTRE CHANGE MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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