Postgraduate Certificate in Application of AI in Contact Centres

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The Postgraduate Certificate in Application of AI in Contact Centres is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving field of AI-driven contact centers. This course emphasizes the importance of AI technologies in enhancing customer experience, improving operational efficiency, and reducing costs in contact centers.

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AboutThisCourse

With the growing demand for AI and automation in the industry, this course offers learners a unique opportunity to gain hands-on experience in implementing AI solutions in contact centers. Learners will acquire skills in speech analytics, natural language processing, machine learning, chatbots, and robotic process automation, among others. By completing this course, learners will be able to demonstrate their proficiency in applying AI technologies to contact center operations, making them highly attractive to potential employers. This course is an excellent choice for professionals looking to stay ahead of the curve in the field of customer service and contact center management.

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CourseDetails

• AI Fundamentals in Contact Centres
• Natural Language Processing (NLP) for Customer Service
• Machine Learning (ML) Algorithms in Contact Centres
• Implementing Chatbots and Virtual Assistants
• Speech Recognition and Synthesis in Contact Centres
• AI Analytics for Contact Centre Data
• Ethical Considerations in AI-Powered Contact Centres
• Robotic Process Automation (RPA) in Customer Service
• Continuous Learning and Improvement in AI-Driven Contact Centres

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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POSTGRADUATE CERTIFICATE IN APPLICATION OF AI IN CONTACT CENTRES
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London School of International Business (LSIB)
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05 May 2025
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