Postgraduate Certificate in ICT Customer Support

Name: Postgraduate Certificate in ICT Customer Support
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The Postgraduate Certificate in ICT Customer Support is a comprehensive course designed to equip learners with essential skills for career advancement in the ICT sector. This course emphasizes the importance of providing top-notch customer support in the tech industry, where exceptional customer service can set businesses apart.

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AboutThisCourse

In this program, learners will gain a deep understanding of ICT customer support, including problem-solving, communication, and technical skills. They will also learn how to manage customer relationships, troubleshoot technical issues, and provide effective solutions that enhance customer satisfaction. With a growing demand for ICT customer support professionals, this course offers learners a unique opportunity to develop the skills and knowledge required to excel in this field. By completing this program, learners will be well-positioned to advance their careers and make meaningful contributions to the organizations they serve.

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CourseDetails

• ICT Customer Support Fundamentals
• Service Delivery and Support
• ICT Problem Solving and Troubleshooting
• Communication and Interpersonal Skills in ICT Support
• ICT Customer Support Tools and Technologies
• IT Infrastructure Management for Customer Support
• Multi-channel ICT Customer Support Strategies
• ICT Customer Support Metrics and Quality Assurance
• Legal and Ethical Considerations in ICT Customer Support
• Professional Development in ICT Customer Support

CareerPath

The Postgraduate Certificate in ICT Customer Support is a valuable qualification in the UK, as the demand for skilled professionals in this field continues to grow. With a focus on essential skills and up-to-date knowledge, this certification can open doors to various exciting and rewarding roles in the industry. This section highlights the most sought-after positions and their respective market trends through a 3D pie chart. The chart below presents the five most in-demand ICT customer support roles in the UK, categorised by their market share. By visualising the data in a 3D format, we aim to provide a more engaging perspective on the industry's job market trends. Note the use of a transparent background and no added background colour to maintain a clean, modern appearance. As the chart demonstrates, Service Desk Analysts hold the largest market share at 35%, followed closely by Technical Support Engineers at 25%. IT Support Specialists account for 20% of the demand, while Network Support Engineers and Database Administrators each represent 10% of the market. These percentages reflect the industry's need for a diverse set of skills, from communication and problem-solving to technical expertise in various ICT areas. By understanding the distribution of roles within the ICT customer support sector, professionals and aspiring candidates can make informed decisions about their career paths and areas of specialisation. This data-driven approach ensures that individuals are well-equipped to meet the industry's demands and seize the opportunities available in the UK's growing ICT customer support job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN ICT CUSTOMER SUPPORT

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London School of International Business (LSIB)

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05 May 2025

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