Undergraduate Certificate in Global Standards for Contact Centre Operations

Name: Undergraduate Certificate in Global Standards for Contact Centre Operations
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The Undergraduate Certificate in Global Standards for Contact Centre Operations is a vital course designed to meet the growing industry demand for professionals with a deep understanding of contact center operations that adhere to global standards. This certificate course equips learners with essential skills required to thrive in the dynamic customer service industry.

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AboutThisCourse

It covers critical areas such as quality management, workforce management, and technology utilization in contact centers. By earning this certificate, learners demonstrate their commitment to professional development and gain a competitive edge in the job market. This course is an excellent starting point for those seeking to build a rewarding career in contact center operations or advance in their current roles.

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CourseDetails

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• Global Contact Centre Standards
• Quality Management in Contact Centres
• Customer Service and Relationship Management
• Contact Centre Technologies and Systems
• Workforce Management in Contact Centres
• Global Regulations and Compliance in Contact Centres
• Performance Metrics and Analytics in Contact Centres
• Change Management and Continuous Improvement in Contact Centres

CareerPath

In the UK, the contact centre industry is thriving, offering various job opportunities for individuals with an Undergraduate Certificate in Global Standards for Contact Centre Operations. This 3D pie chart provides an overview of the job market trends, highlighting the percentage distribution of some popular job roles in the field. Customer Service Representatives take up the largest portion of the market, accounting for 55% of available positions. These professionals handle customer inquiries, resolve issues, and ensure customer satisfaction. Sales Agents make up 20% of the market, focusing on selling products and services to customers. They employ various selling techniques to meet targets and boost the company's revenue. Team Leaders hold 15% of the positions, supervising teams of customer service representatives and sales agents. Their primary responsibilities include coaching, monitoring performance, and managing daily operations. Quality Assurance Specialists occupy the remaining 10% of the market, ensuring that the contact centre complies with industry standards and regulations. They develop quality assurance programs, monitor calls, and provide feedback to improve performance. By understanding the job market trends, undergraduate certificate holders can make informed decisions when choosing a career path in the contact centre industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN GLOBAL STANDARDS FOR CONTACT CENTRE OPERATIONS

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London School of International Business (LSIB)

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05 May 2025

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