Postgraduate Certificate in Excel for Customer Relations Management

Name: Postgraduate Certificate in Excel for Customer Relations Management
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The Postgraduate Certificate in Excel for Customer Relations Management is a comprehensive course designed to equip learners with essential skills for effective CRM through expert use of Excel. This course is vital in today's data-driven world, where businesses rely heavily on CRM data to make informed decisions and drive growth.

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AboutThisCourse

With the increasing industry demand for CRM professionals with advanced Excel skills, this course offers a unique opportunity for career advancement. It provides learners with the ability to analyze and interpret complex CRM data, automate CRM processes, and create data visualizations using Excel. By the end of this course, learners will have mastered the art of leveraging Excel to optimize CRM strategies, making them valuable assets in any customer-centric organization.

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CourseDetails

• Advanced Excel Functions for CRM
• Data Analysis and Visualization in Excel for Customer Relationship Management
• Excel PivotTables for Customer Segmentation and Analysis
• Utilizing Excel Macros and VBA for Automation in CRM
• Excel Dashboards and Reports for Customer Relations Management
• Data Importing and Cleaning in Excel for CRM
• Managing Customer Relationship Data with Excel
• Excel for Sales Performance Tracking and Forecasting
• Customer Behavior Analysis in Excel

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The Postgraduate Certificate in Excel for Customer Relations Management paves the way for a successful career in the thriving CRM industry. This program focuses on enhancing your Excel skills, which are highly sought after by employers in various sectors. The following roles are some of the most in-demand CRM-related positions in the UK job market: 1. **Customer Relations Manager**: As a Customer Relations Manager, you will be responsible for maintaining strong relationships with customers, identifying their needs, and ensuring their satisfaction. This role requires exceptional communication, problem-solving, and leadership skills. With a Postgraduate Certificate in Excel for Customer Relations Management, you can expect a salary range of £30,000 to £50,000 per year. 2. **CRM Data Analyst**: CRM Data Analysts collect, process, and interpret customer data to help businesses make informed decisions. Excel is a crucial tool for this role, allowing data manipulation, analysis, and visualization. The average salary for a CRM Data Analyst in the UK ranges from £25,000 to £35,000 per year. 3. **CRM Developer**: CRM Developers design, build, and maintain CRM systems to streamline customer relationship management processes. Proficiency in Excel is essential for managing data and ensuring seamless integration with other tools. The typical salary for a CRM Developer in the UK ranges from £35,000 to £50,000 per year. 4. **CRM Support Specialist**: CRM Support Specialists provide technical assistance to users, troubleshoot issues, and ensure smooth CRM operations. Excel skills are vital for managing data and creating reports. The average salary for a CRM Support Specialist in the UK ranges from £22,000 to £32,000 per year. These roles demonstrate the impact of Excel skills on CRM careers, and the Postgraduate Certificate in Excel for Customer Relations Management prepares you to excel in these positions.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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POSTGRADUATE CERTIFICATE IN EXCEL FOR CUSTOMER RELATIONS MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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