Professional Certificate in Customer Oriented Performance Enhancement

Name: Professional Certificate in Customer Oriented Performance Enhancement
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The Professional Certificate in Customer Oriented Performance Enhancement is a comprehensive course designed to empower learners with essential skills for career advancement. This certificate program focuses on enhancing the customer-oriented performance of professionals, emphasizing the importance of understanding and satisfying customer needs for business success.

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AboutThisCourse

In today's competitive industry, there is a high demand for customer-oriented professionals who can deliver exceptional customer service and drive business growth. This course equips learners with the necessary skills to meet and exceed customer expectations, build long-term customer relationships, and improve customer satisfaction rates. By completing this course, learners will gain a deep understanding of customer needs and preferences, effective communication strategies, problem-solving techniques, and conflict resolution skills. These essential skills will not only enhance their professional performance but also increase their value in the job market, leading to better career advancement opportunities.

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CourseDetails

• Customer Service Fundamentals • Effective Communication Skills • Understanding Customer Needs and Expectations • Conflict Resolution and De-escalation Techniques • Measuring Customer Satisfaction and Performance Metrics • Building Customer Loyalty and Relationship Management • Cross-functional Collaboration for Customer Success • Adapting to Change and Continuous Improvement • Legal and Ethical Considerations in Customer Service • Developing a Customer-Centric Mindset

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN CUSTOMER ORIENTED PERFORMANCE ENHANCEMENT

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London School of International Business (LSIB)

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05 May 2025

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