Undergraduate Certificate in Customer Centric Operational Direction
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CourseDetails
• Customer Centricity Fundamentals
• Understanding Customer Needs and Expectations
• Designing Customer-Centric Processes
• Implementing Customer Experience Strategies
• Metrics and Analytics for Customer-Centric Operations
• Change Management in Customer-Centric Organizations
• Continuous Improvement and Innovation in Customer Service
• Aligning Organizational Culture with Customer-Centric Direction
• Leading Customer-Centric Teams
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
- RegularCertificateDelivery
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