Undergraduate Certificate in Outsourcing Contact Centres

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The Undergraduate Certificate in Outsourcing Contact Centers is a vital course designed to meet the growing industry demand for experts in this field. This certificate course empowers learners with essential skills necessary for managing and optimizing contact centers, a critical component of many businesses today.

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AboutThisCourse

The curriculum covers key areas including call center operations, workforce management, quality assurance, and technology utilization. By completing this program, learners will be able to demonstrate a comprehensive understanding of contact center strategies, best practices, and the latest industry trends. This certificate course is ideal for professionals looking to advance their careers in customer service, operations, or management roles. It provides a solid foundation in contact center outsourcing, making learners more competitive and valuable in the job market. With a focus on practical applications, this course equips learners with the skills and knowledge to make immediate impacts in their organizations.

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CourseDetails

• Understanding Outsourcing
• The Role of Contact Centers in Business Operations
• Key Metrics in Contact Center Outsourcing
• Legal and Compliance Considerations in Contact Center Outsourcing
• Vendor Selection and Management in Contact Center Outsourcing
• Quality Assurance in Contact Center Outsourcing
• Technology and Infrastructure in Contact Center Outsourcing
• Change Management in Contact Center Outsourcing
• Cultural Awareness and Communication in Contact Center Outsourcing
• Measuring Success and Continuous Improvement in Contact Center Outsourcing

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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UNDERGRADUATE CERTIFICATE IN OUTSOURCING CONTACT CENTRES
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London School of International Business (LSIB)
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05 May 2025
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