Professional Certificate in Call Center Operation Transformation

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The Professional Certificate in Call Center Operation Transformation is a comprehensive course designed to enhance the skills of call center professionals. This program focuses on the latest trends and technologies in the industry, making it highly relevant for those seeking career advancement in this field.

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AboutThisCourse

With the increasing demand for efficient and effective customer service, call center operations have become a critical component of business success. This course provides learners with the essential skills needed to lead and manage call center operations, including process improvement, quality management, and workforce optimization. By completing this course, learners will gain a deep understanding of call center operations and how to transform them for optimal performance. This knowledge is highly valued by employers and can lead to career advancement opportunities in management and leadership roles. In summary, the Professional Certificate in Call Center Operation Transformation is a crucial course for anyone looking to advance their career in call center operations. It provides learners with the latest industry knowledge and skills, making them valuable assets to any organization.

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CourseDetails

• Call Center Operations Fundamentals: Understanding the core principles of call center operations, including customer service best practices, call handling techniques, and quality assurance.
• Workforce Management: Strategies for optimizing workforce productivity, including scheduling, forecasting, and real-time adherence monitoring.
• Customer Relationship Management (CRM): Utilizing CRM systems to manage customer interactions, track customer data, and improve customer satisfaction.
• Performance Metrics & Analytics: Measuring and analyzing call center performance using key metrics such as average handle time, first call resolution, and customer satisfaction.
• Technology & Tools: Overview of call center technology and tools, including automatic call distribution (ACD), interactive voice response (IVR), and computer-telephony integration (CTI).
• Change Management & Transformation: Leading call center transformation initiatives, including process improvement, technology implementation, and organizational change management.
• Quality Assurance & Compliance: Ensuring call center operations meet quality standards and comply with relevant regulations, such as data privacy and financial services regulations.
• Voice of the Customer (VoC) Programs: Implementing VoC programs to gather customer feedback, identify customer needs and preferences, and improve customer experience.

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN CALL CENTER OPERATION TRANSFORMATION
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London School of International Business (LSIB)
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05 May 2025
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