Undergraduate Certificate in Chat Support

Name: Undergraduate Certificate in Chat Support
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The Undergraduate Certificate in Chat Support is a compact, industry-relevant course designed to equip learners with essential skills for careers in customer support. In today's digital age, businesses increasingly rely on chat support to engage with customers in real-time, making this certificate highly valuable.

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AboutThisCourse

This course covers a range of topics including communication skills, problem-solving, and knowledge of popular chat platforms. It emphasizes the importance of empathy, patience, and professionalism in customer interactions. By the end of the course, learners will be able to handle customer queries effectively, diffuse tense situations, and contribute to overall customer satisfaction. Given the growing demand for chat support professionals, this certificate can significantly enhance your career prospects. It provides a solid foundation for entry-level roles and can also serve as a stepping stone for advancement into supervisory or training positions.

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CourseDetails

• Introduction to Chat Support – Understanding the fundamentals of chat support, its role in customer service, and best practices. • Chat Support Software – Exploring various chat support tools, their features, and how to effectively use them to assist customers. • Communication Skills for Chat Support – Developing strong written communication skills, active listening, and problem-solving abilities. • Handling Customer Complaints – Learning strategies to manage and resolve customer complaints, maintain a positive attitude, and de-escalate tense situations. • Product Knowledge for Chat Support – Gaining in-depth knowledge about the products or services being supported, including features, benefits, and common issues. • Ticket Management – Understanding the process of managing, tracking, and following up on customer inquiries and issues. • Data Security & Confidentiality – Ensuring the protection of customer data and maintaining confidentiality during chat interactions. • Chat Support Metrics – Monitoring and analyzing chat support metrics to improve efficiency, effectiveness, and customer satisfaction. • Multi-Channel Support – Managing customer inquiries and issues across various channels, such as email, social media, and chat.

CareerPath

The undergraduate certificate in chat support provides students with a solid foundation in various customer support roles. With a focus on chat support, this certificate program prepares students to excel in the rapidly growing customer service industry. * Chat Support Representative (75%): As a chat support representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through real-time communication. * Customer Service Agent (15%): In this role, you will handle customer complaints, process orders, and provide product information across multiple channels, including phone, email, and social media. * Sales Representative (5%): With a focus on chat support, sales representatives will engage with potential customers, understand their needs, and recommend suitable products or services. * Technical Support Agent (5%): Technical support agents provide assistance to customers facing issues with products or services, troubleshooting technical problems, and offering solutions to maintain high customer satisfaction. Job market trends for chat support professionals continue to grow due to the increasing reliance on digital communication channels. With an undergraduate certificate in chat support, you can expect salary ranges from £18,000 to £30,000 per year, depending on your role, experience, and location within the UK.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN CHAT SUPPORT

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London School of International Business (LSIB)

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05 May 2025

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