Professional Certificate in Customer Advocacy in Contact Centre

Name: Professional Certificate in Customer Advocacy in Contact Centre
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The Professional Certificate in Customer Advocacy in Contact Centre is a comprehensive course designed to empower individuals with the essential skills required to excel in customer service roles. This certificate course highlights the importance of customer advocacy in today's business landscape, emphasizing the critical role of contact centre professionals in delivering exceptional customer experiences.

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AboutThisCourse

In an era where customer experience is a key differentiator, this program addresses the growing industry demand for skilled customer advocates. By enrolling in this course, learners will gain a deep understanding of the customer journey, develop active listening skills, and master effective communication techniques. As a result, they will be equipped with the tools necessary to handle customer queries, complaints, and interactions with professionalism, empathy, and efficiency, promoting customer loyalty and long-term business success. By completing this certificate course, learners will enhance their career prospects and demonstrate their commitment to continuous professional development, making them highly attractive to potential employers in the contact centre industry and beyond.

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CourseDetails

• Unit 1: Introduction to Customer Advocacy in Contact Centers

• Unit 2: Effective Communication Skills for Customer Advocacy

• Unit 3: Understanding Customer Needs and Expectations

• Unit 4: Managing Customer Complaints and Conflict Resolution

• Unit 5: Leveraging Technology for Customer Advocacy

• Unit 6: Building Customer Loyalty and Trust

• Unit 7: Measuring Customer Advocacy Success

• Unit 8: Legal and Ethical Considerations in Customer Advocacy

• Unit 9: Developing a Customer Advocacy Strategy

• Unit 10: Continuous Improvement in Customer Advocacy

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN CUSTOMER ADVOCACY IN CONTACT CENTRE

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London School of International Business (LSIB)

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05 May 2025

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