Undergraduate Certificate in Service Transition Integrity
-- ViewingNowThe Undergraduate Certificate in Service Transition Integrity is a crucial course designed to meet the growing industry demand for professionals with expertise in service transition. This certificate program equips learners with essential skills necessary to manage and implement seamless service transitions, ensuring minimal disruption and maximum efficiency.
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โข Service Transition Planning: This unit covers the creation and management of plans for transitioning services into operations, including risk assessment and management.
โข Service Transition Design: This unit focuses on designing services and service transitions that meet business requirements and are built with quality and efficiency in mind.
โข Service Transition Testing: This unit covers the development and execution of tests to ensure that services are fit for purpose and meet business requirements during the transition process.
โข Service Transition Implementation: This unit covers the implementation of services into the live environment and the management of any issues or incidents that arise during this process.
โข Service Transition Review and Improvement: This unit covers the review and improvement of service transitions, including the use of metrics and key performance indicators (KPIs) to evaluate success.
โข Change Management: This unit focuses on the management of changes to services and service transitions, including the assessment and authorization of changes and the communication of change-related information.
โข Configuration Management: This unit covers the management of configuration items (CIs) and their relationships, including the creation and maintenance of configuration management systems (CMSs).
โข Release Management: This unit focuses on the planning, coordination, and delivery of new or changed services into the live environment, including the management of risks and the communication of release-related information.
โข Knowledge Management: This unit covers the creation, management, and sharing of knowledge and information related to service transitions, including the use of knowledge management systems (KMSs).
โข Service Transition Metrics and Reporting: This unit covers the use of metrics and reports to evaluate the success of service transitions and identify areas for improvement.
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