Graduate Certificate in IT Customer Relationship Management
-- ViewingNowThe Graduate Certificate in IT Customer Relationship Management is a comprehensive course that focuses on the critical area of CRM in the IT industry. This program's importance lies in its ability to equip learners with the necessary skills to manage customer relationships effectively, a key driver of business success.
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โข ITCRM Foundations
โข Customer Relationship Lifecycle
โข IT Service Management for CRM
โข CRM Strategy and Planning
โข CRM Analytics and Metrics
โข CRM Software Solutions
โข Multi-Channel CRM Management
โข Social Media and Mobile CRM
โข CRM Data Security and Privacy
โข ITCRM Capstone Project
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